Customer Service

Here at Stone Street Coffee we want to ensure the best customer satisfaction; we have compiled this list of popular questions to address your concerns. If you have questions that are not addressed on this page, please feel free to contact our customer service team who will do their best to provide you with the answers for your concerns.

Payment

What are your payment options? We accept MasterCard, Visa, American Express, and Discover. We do not accept CODs or cash, but we do accept money orders. To pay with a money order, print out your "Check Out" page and mail it to us with a money order covering the exact cost of your purchase, and your order will be shipped out after the money order is processed.

Ordering

Can I place an order over the phone? Yes you certainly can. You can place your order over the phone during our regular business hours (9:00 am-5:00pm, Monday through Friday) or you can place your order online at anytime. Depending upon the specifications of your order, we recommend for you to call our customer service line at 347-335-0751.

How safe is it to order online? We provide you with secure servers to shop & certificates to make certain that you have a safe shopping experience; rest assured because your information will always remain confidential. Please see our Privacy Policy for more information.

Shipping

Do you offer any shipping deals? Yes. We offer $9.25 flat rate shipping on 2 bags or more of coffee. We also offer FREE SHIPPING on orders over $30.00.

How long will it take to get my order? Depending on your shipping address, it can take anywhere from 1 to 7 business days before you get your order. We normally use UPS or the United States Postal Service (USPS) for delivery. We ship from Brooklyn, NY, so all order received before 12 am Monday - Friday, will be received next day for no additional charge.

How can I track my order? We provide tracking numbers as well as delivery confirmation on all orders, and after your order ships, you will receive an email with your tracking number. If you do not receive this email, contact us on our customer service line.

About Our Coffee

How large are your coffee bags? While many others sell their coffee in 12 oz or 14 oz bags, all of our coffees are at least 1 pound full. Remember to look for this if you ever shop for coffee anywhere else!

Is your coffee of gourmet quality? We offer 100% high-grown Arabica varietals from locations all over the world. Each gourmet coffee is inspected and certified according to specific standards of each region to be qualified as "gourmet coffee."

Returns and Exchanges

What is Stone Street Coffee's return policy? If you are not satisfied with your purchase, simply contact us within 7 days of receiving the item, and ship back at least 80% of the opened product to us to receive a refund less the shipping and handling charges incurred.

What is our exchange policy? If you are not satisfied with your purchase and would like to exchange it, contact us within 7 days of receiving the item, and ship it back to us. You will receive an exchange less the charges incurred, as well as the price difference of the exchanged product if any.

Are shipping costs refundable? Shipping is seen as part of the transaction and not part of the product; for this reason, shipping costs are non-refundable. However, if a product is damaged or defective, we will refund the original shipping charge and send you a new product.